Policies

Disclaimer

Privacy

Our employees are required to sign a non-disclosure agreement during their hiring process. Our non-disclosure agreement ensures your closet credentials such as username, password, email and all forms of customer information will never be shared.

• Poshmark’s algorithm has been changing recently, and are introducing throttles (blocking sharing randomly, or they just want to slow you down)
• In order to protect your account, if we encounter a throttle, we STOP all shares and check for the removal of the throttle every hour, for (6) hours.
• If the throttle is not removed by the 6th hour, we will not try for up to 24hours (sometimes sooner). If we do not detect a throttle, we will work your closet back into the schedule (or your next scheduled share time).
• Sometimes you may see that your closet has not been shared, please do understand that we put the safety and security of your account FIRST and foremost. We encourage communication. If you believe you are not receiving your service, please don’t hesitate to contact us.

How to help prevent throttles:

Closets:

Poshmark Sharer is not responsible for keeping your Poshmark closet in order, although we do our best to keep your closet the same way we found it, that is up to you to fix if your closet happens to get out of sequence from Poshmark Sharer sharing. There are many reasons for this to happen (ex. you are logged in at the same time sharing as we are sharing, parties… etc)

Poshmark Sharer shares thousands of items per day, it is normal for certain items to get shared that are not supposed to get shared, this is sometimes human error, and it happens! No need to crucify us for it 🙂

Order Fulfillment, Password Resets & Time Windows

Orders usually start within 12-24 Hours of purchase, however, this start time depends on the client receiving the password reset e-mail and sending back a confirmation that the password was indeed reset.

Once a password reset e-mail has been sent to you, it is then your responsibility to send back confirmation of the changed password to your Poshmark account. Please note that if a password change confirmation e-mail is not received by Poshmark Sharer, your order will not begin.

Please keep in mind that for various reasons, e-mails may get lost, bounced, blacklisted or simply end up in your junk/spam folder.

Poshmark Sharer is not responsible for lost or bounced emails, if you have noticed your order has not started or there is no correspondence from us, kindly send an email to [email protected] and inquire about your order, please provide your order number, closet Name & E-mail address, or, simply use the contact form HERE.

Rarely, orders may not begin within the stated 12-24 hour windows for various reasons, some of these reasons include internet outages, throttles, shortage of staff & any other unforeseen occurrence, usually a notification will be sent out via mass e-mail message to all clients stating the problem.

Sharing may also stop abruptly at any time due to the same reasons (power outages, closet glitches, throttles), sometimes these things are beyond human control, and we must wait for a solution, as soon as one is found, your closet will begin being managed again.

Pausing

Pausing your services or requesting for sharing to stop for an allotted amount of time is only permitted if the request is made in advance (at least 5-7 days). Therefore, any pausing of shares for any reason does not grant your expiration to be moved (unless pause request is made in advance). This will allow us enough time to inform your virtual assistant, as well as redirect them to a new task.

Party Sharing

We do not offer party sharing officially, and our VA’s are not responsible for determining which items will go to parties and which ones will not. If party sharing is discussed or request around the time of purchase of one of our services, Poshmark Sharer will not be held responsible for items not making it to any parties during the day or evening times. We will try our best to fulfill party shares if we are sharing during the party times, but we cannot guarantee that your closet will be shared to any specific party.

Monthly & Multi-Month Service Purchases

Once purchased, there are NO REFUNDS – ALL SALES FINAL, so please decide carefully when selecting multiple months. PFF passes may not be redeemed for site credit or currency. PFF passes are valid for the duration of your current service, extensions may be granted upon approval. PFF passes may not be personally claimed. Once your Business Class package has expired your unused PFF passes become void.

Reward Points

Earn reward points with every purchase. Earn 1 point for every $20 you spend. Use your reward points towards discounted or free services. Reward points are non-transferable and cannot be cashed in. You must be logged into your free PoshmarkSharer.com account to earn these points. 

 Referral Program

Refer a friend to PoshmarkSharer.com and earn up to $50 per referral. Your unique referral link is located within your account section, under ” Referral URL”.  

• Earn a $5 credit when your referred friend spends $4.99-$10 
• Earn $10 credit when your referred friend spends $11-$25 
• Earn $25 credit when your referred friend spends $26-$75 
• Earn $35 when your referred friend spends $76-$199 
• Earn $50 when your referred friend spends $200+ 

Referrals are only valid 1-time per closet. Referral credits are non-transferable and cannot be cashed in. 

Refunds

Although we do offer a 100% satisfaction guarantee, this does not include refunds. If you are not 100% satisfied with your service, or your order, we will do everything we possibly can (within our power) to rectify and fix the problem. Our support staff is helpful and quick to respond to any question or concern. Here is what you need to know about refunds:

When our services have begun (this includes the first share), refunds cannot be granted. If you wish to receive a refund, you must do so before your shares begin (regardless of account status). Refunds of gift cards or gift certificates (including credits, coupons, points or any other form of digital currency) are not accepted.

Please understand our policies. By purchasing any of our packages, gift cards or services you are agreeing to all of the policies and disclaimers stated on this page.